Chocolate House
Home / Frequently Asked Questions

Frequently Asked Questions

Everything you need to know about our chocolate, shipping and gifting.

We use single-origin cocoa beans sourced directly from growers in Ecuador and Madagascar. Every batch is fully traceable to its region and fair-trade certified.
Keep chocolates in a cool, dry place between 15–20°C, away from direct sunlight and strong odours. Avoid refrigeration, as moisture dulls the flavour and texture.
Truffles and filled chocolates are best within 3 months; dark chocolate bars keep for 6–12 months. Each box is marked with a best-before date.
Our dark chocolate range (70% and above) is fully vegan with no dairy. Truffles and pralines contain dairy and may contain nuts — always check the ingredient list on each product.
Yes. Every order ships in signature gift packaging, and we offer bespoke assortment boxes for birthdays, weddings and corporate events. Contact us for custom requests.
We ship nationwide with next-day delivery to major cities and 2–3 day delivery elsewhere. Orders over $50 ship free. In summer we use insulated cold-pack packaging.
Absolutely. We partner with companies on branded gift boxes and bulk orders. Reach out via the contact page and our team will tailor a proposal.
If your chocolate arrives damaged or below standard, contact us within 7 days with a photo and we will replace it or refund you in full.

Still have questions?

Our chocolate concierges are happy to help with tasting, gifting and orders.

Contact Us
Cart
Your cart is empty
Continue shopping
{{ item.sku_code }} - {{ item.variant_label }} {{ item.item_type_label }}
{{ item.price_format }}
{{ item.subtotal_format }}
Total {{ totalAmount }}
Checkout View Cart